TRUST 101
By Hafeni Mthoko: Project strategist and evaluator Reflecting on the MobiSAM baseline study, one theme that keeps arising when discussing service delivery satisfaction and participation in local government is that of trust. Some of...
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A responsive Communications Strategy for Makana
By Mwazvita Machiri: Project strategist and evaluator Effective communication is the key to improved service delivery. We live in an era where new technologies are being created and realized everyday. More effective ways are being...
Forget me not…Government Responsiveness in Civic Technology
By Prof Caroline Khene When implementing civic technology, it has often been the case that citizens are the main focus when measuring the success and relevance of these initiatives. However, like any citizen engagement...