TRUST 101
By Hafeni Mthoko: Project strategist and evaluator Reflecting on the MobiSAM baseline study, one theme that keeps arising when discussing service delivery satisfaction and participation in local government is that of trust. Some of...
Tagged: mobisam
“We are seen as the bad guys”: The troubled relationship between state and civil society actors
*Guest contribution By Thoko Sipungu, MAP Human Settlements Researcher PSAM On the 10th of August 2016, social accountability practitioners from the SADC region convened in Bulawayo, Zimbabwe, for a three day Lessons Sharing and Learning...
MobiSAM sister project launched in Malawi
By Rachel Sibande, Malawi Coordinator It is expected that inefficient mechanisms for citizen engagement in service delivery are not unique to Makana Muncipality. A sister project to MobiSAM has thus been launched in Malawi...
Baseline Statistics – informing practice
By Professor Hannah Thinyane: Co-Director Over a month has passed since we undertook our baseline study, which has given us enough time to start analyzing the way that citizens in Makana Municipality are using...